Frequently Asked Questions
Everything you need to know about shopping and consigning with us.
How do you ensure the quality of consigned items?
Every item undergoes a rigorous multi-point inspection process. We only accept gently used or new-with-tags merchandise that is free from stains, odors, or damage to ensure you receive the highest quality products.
What is your return policy for pre-owned goods?
To keep our consignment payouts fair and timely, all sales are final. We encourage customers to review product descriptions and photos carefully before making a purchase.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
Are the luxury items authenticated?
Yes, we take authenticity seriously. High-end designer items are verified by our in-house experts and, where necessary, third-party authentication services before being listed for sale.
How do I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.